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Compliance is a full-time challenge—and Verint offers full-time recording that can help.

Learn how.

Registro de chamadas da Verint

Full-Time Recording to Enhance Compliance and Reduce Liability

Organizations capture customer interactions for a variety of reasons, including regulatory compliance, liability protection, and quality assurance. But with customers using a variety of channels and devices to communicate, traditional full-time recording may not be enough.

Verint Call Recording is a proven, full-time compliance recording solution that can be deployed on-premises or in hybrid cloud environments. Designed for today’s omnichannel contact centers, it can capture, index, retrieve, store, and archive up to 100 percent of voice, screen, video, mobile, and text interactions. And it can support thousands of channels and multiple sites and recorders across your enterprise, with a single point of administration and open standards storage. With Verint Call Recording, your organization can comply with industry regulations and standards, such as the Payment Card Industry Data Security Standard (PCI DSS), HIPAA, and HITECH; expedite dispute resolution; mitigate risk and liability; verify sales; and enhance operational effectiveness.

Security options, such as AES 256-compliant encryption, and a separate key management system are offered to help protect data when it is recorded, in transit, and archived.

Learn more about our Call Recording solution.
Download the datasheet now.

Learn More

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(1-800-483-7468)
+1-631-962-9300

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