Verint Scores Innovation and Customer Service Leadership Honors in Latin America Market

Tue Dec 5, 2017

Named One of 100+ IT Innovators in Brazil by IT Midia; Recognized by Frost & Sullivan for Outstanding Performance and Developing Customers for Life

SAO PAULO, Brazil and MELVILLE, N.Y., 5 de dezembro de 2017 Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has been recognized among the most innovative information technology companies in Brazil as an IT Mídia 100+ Innovators Award winner, as well as recipient of Frost & Sullivan’s 2017 Latin America Award for Customer Service Leadership. These honors highlight companies that maintain consistently high standards for service, quality and solutions that power customer success.

 

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Comunicado à imprensa

Verint Scores Innovation and Customer Service Leadership Honors in Latin America Market

Tue Dec 5, 2017

Named One of 100+ IT Innovators in Brazil by IT Midia; Recognized by Frost & Sullivan for Outstanding Performance and Developing Customers for Life

SAO PAULO, Brazil and MELVILLE, N.Y., 5 de dezembro de 2017Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has been recognized among the most innovative information technology companies in Brazil as an IT Mídia 100+ Innovators Award winner, as well as recipient of Frost & Sullivan’s 2017 Latin America Award for Customer Service Leadership. These honors highlight companies that maintain consistently high standards for service, quality and solutions that power customer success.

IT Mídia 100+ Innovators Award

The 100+ Innovators award was presented to innovators named in a study by IT Mídia, an IT business communications company, in partnership with PwC, one of the largest professional services providers in the world, in the areas of auditing and consulting. This annual study ranks companies in 20 sectors of Brazil’s economy.

Verint and its Customer Experience Program were profiled for the methodology the company uses to capture, analyze and act on customer feedback, assessments and suggestions—all for the purpose of enhancing customer engagement and experiences, and developing customers for life.

“We have a broad footprint in Latin America and are delighted to be named among the 100 most innovative information technology companies in Brazil,” says Verint’s Diego Gomez, VP Latin America and Caribbean. “We stake our reputation on the way we engage with and help organizations simplify customer engagement, empower their customers and employees, and share intelligence to drive better decisions and outcomes.”

Frost & Sullivan Latin America Customer Service Leadership Award

Frost & Sullivan recognized Verint with its Customer Service Leadership honor, citing the company’s approach to developing a solid, customer-feedback-influenced platform backed by high-end solutions and expertise. The award highlights those that maintain consistently high standards for customer service quality and develop deep relationships with their customers.

This industry analyst honor reinforces Verint’s innovative strategies and performance across the region, as well as its commitment to helping customers achieve their business goals through the use of its Customer Engagement solutions. It also points to Verint’s strong performance in key Frost & Sullivan benchmarking criteria that includes quality of customer service (empowerment, leverage of customer feedback, speed/timeliness, frictionless interaction and technological investment) and customer impact (price/performance value, customer purchase/ownership/service experience and brand equity).

“Verint has taken important future-ready steps to move beyond the traditional APO provider role and towards operating as a trusted partner that successfully responds to increasing consumer preferences, needs and expectations. The company’s portfolio additions have enriched its customer engagement offerings with capabilities to capture and act on specific and structured feedback from customers and share valuable intelligence and insights across the enterprise,” adds Maiara Paula Munhoz, senior industry analyst, Frost & Sullivan.

Sobre a Verint Systems Inc.
Verint® (Nasdaq: VRNT) é líder mundial em soluções Actionable Intelligence®, com foco na otimização do envolvimento com o cliente, inteligência de segurança e conformidade de risco e fraude. Today, over 10.000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

Este comunicado à imprensa contém “declarações prospectivas”, incluindo declarações sobre expectativas, previsões, visões, oportunidades, planos, estratégias, crenças e declarações de efeito semelhante relacionadas à Verint Systems Inc. Essas declarações prospectivas não são garantias de futuro desempenho e baseiam-se nas expectativas da gerência que envolvem vários riscos, incertezas e suposições, que poderiam fazer com que resultados reais diferissem materialmente dos expressados ou implícitos pelas declarações prospectivas. Para uma discussão detalhada desses fatores de risco, consulte nosso relatório anual sobre o formulário 10-K para o exercício encerrado de 31 de janeiro de 2017, nosso relatório trimestral sobre o formulário 10-Q para o trimestre encerrado em 31 de julho de 2017 e outros relatórios junto à SEC. As declarações prospectivas contidas neste boletim à imprensa são feitas desde a data deste boletim à imprensa e, exceto como exigido por lei, a Verint não supõe nenhuma obrigação de atualizá-las ou revisá-las nem fornecer motivos pelos quais os resultados reais possam diferir.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Outras marcas registradas mencionadas pertencem a seus respectivos proprietários.

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