Verint Receives Perfect Product Satisfaction Scores in Latest Workforce Management Research from DMG Consulting

Thu Apr 27, 2017

Demand for Enterprise Workforce Management Solutions at All-Time High, According to New Research

DMG Report Cites WFM as Essential Tools to Enhance Productivity

MELVILLE, N.Y., 27 de abril de 2017Verint® Systems Inc. (Nasdaq: VRNT) today announced that it received perfect scores—five out of five—in several key product satisfaction categories in DMG Consulting LLC’s new “2017/2018 Workforce Management Product and Market Report.” In this in-depth analysis of the contact center workforce management (WFM) market, the research states that WFM is still the most important productivity tool for contact centers and is increasingly valuable as companies seek to deliver a more personalized customer experience.[1]

[1] DMG Consulting LLC, “2017/2018 Workforce Management Product and Market Report,” March 2017

 

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Verint Receives Perfect Product Satisfaction Scores in Latest Workforce Management Research from DMG Consulting

Thu Apr 27, 2017

Demand for Enterprise Workforce Management Solutions at All-Time High, According to New Research

DMG Report Cites WFM as Essential Tools to Enhance Productivity

MELVILLE, N.Y., 27 de abril de 2017Verint® Systems Inc. (Nasdaq: VRNT) today announced that it received perfect scores—five out of five—in several key product satisfaction categories in DMG Consulting LLC’s new “2017/2018 Workforce Management Product and Market Report.” In this in-depth analysis of the contact center workforce management (WFM) market, the research states that WFM is still the most important productivity tool for contact centers and is increasingly valuable as companies seek to deliver a more personalized customer experience.[1]

The Verint Enterprise Workforce Management solution achieved the highest possible scores in DMG’s report in the following categories: back-office/branch WFM functionality, budgeting/cost management capabilities, and timekeeping and payroll management features. The software also earned top scores for its scheduling features and flexibility, as well as for its time-off management features and functionality.

“WFM is an essential productivity tool for front-office (contact center) and back-office operating areas,” says Donna Fluss, president, DMG Consulting LLC. “It’s also necessary for companies that want to deliver an outstanding customer experience, because it’s designed to ensure a department has the proper number of resources with the right skills at the appropriate time.”

Fluss adds, “When an operating department is complex and employs hundreds of people with a wide variety of skills, a sophisticated tool is required to determine which staff members must be there at every interval in order to deliver personalized service, or at least have resources available with the right skills to get the job done.”

For more information about Verint Workforce Management and other solutions in its Customer Engagement Optimization portfolio, visit www.verint.com.

Sobre a Verint Systems Inc.

Verint® (Nasdaq: VRNT) é líder mundial em soluções Actionable Intelligence®, com foco na otimização do envolvimento com o cliente, inteligência de segurança e conformidade de risco e fraude. Today, more than 10.000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. Essas declarações prospectivas não são garantias de futuro desempenho e baseiam-se nas expectativas da gerência que envolvem vários riscos, incertezas e suposições, que poderiam fazer com que resultados reais diferissem materialmente dos expressados ou implícitos pelas declarações prospectivas. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended 31 de janeiro de 2017 and other filings we make with the SEC. As declarações prospectivas contidas neste boletim à imprensa são feitas desde a data deste boletim à imprensa e, exceto como exigido por lei, a Verint não supõe nenhuma obrigação de atualizá-las ou revisá-las nem fornecer motivos pelos quais os resultados reais possam diferir.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Outras marcas registradas mencionadas pertencem a seus respectivos proprietários.

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[1] DMG Consulting LLC, “2017/2018 Workforce Management Product and Market Report,” March 2017