Verint Customer Engagement Solutions Continue Industry Momentum

Fri Jun 30, 2017

Cited As a “Strong Performer” by Independent Research Firm; Recognized for Robust Knowledge Management and Mature Channel Management Capabilities

Named Customer Sales and Service World Award Winner for Best New Product

Secured Million Dollar Customer Wins in the Insurance, Transportation and Financial Services Sectors

MELVILLE, N.Y., 30 de junho de 2017 — Verint® Systems Inc. (Nasdaq: VRNT) today announced new industry recognition and market momentum for its Customer Engagement solutions. These include an industry analyst evaluation, solutions honor and series of customer wins.

 

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Comunicado à imprensa

Verint Customer Engagement Solutions Continue Industry Momentum

Fri Jun 30, 2017

Cited As a “Strong Performer” by Independent Research Firm; Recognized for Robust Knowledge Management and Mature Channel Management Capabilities

Named Customer Sales and Service World Award Winner for Best New Product

Secured Million Dollar Customer Wins in the Insurance, Transportation and Financial Services Sectors

MELVILLE, N.Y., 30 de junho de 2017 — Verint® Systems Inc. (Nasdaq: VRNT) today announced new industry recognition and market momentum for its Customer Engagement solutions. These include an industry analyst evaluation, solutions honor and series of customer wins.

Independent Research Firm Evaluation

Verint was among select vendors profiled in the new The Forrester Wave: Customer Service Solutions for Enterprise Organizations, Q2 2017 report published 28 de junho de 2017. In this evaluation by the research firm, the company was named a “strong performer” and cited among vendors noted for their breadth of capabilities and mature business practices.”1

In the research report, Verint received its top scores for business process and workflow tools, knowledge management, omnichannel routing, workforce management and quality management criteria.2 Forrester also specifically cited Verint’s customer service solutions for “robust knowledge management,” “mature channel management capabilities coupled with agent process guidance,” and “comprehensive reporting to manage service operations.”3

Co-authors Kate Leggett, vice president and principal analyst, and Ian Jacobs, principal analyst, also noted that “[Verint’s] vision is to unify customer service, agent utilization, and performance management for a higher quality of service—a vision that is in-line with the Forrester tenet of ecosystem consolidation for customer service.”4

Customer Sales and Service World Award

Further reinforcement of Verint’s leadership is its recognition as an award winner in the 2017 Customer Sales and Service World Awards in the Best New Product/Service for Customer Service category. The Verint Customer Engagement portfolio was honored with a silver distinction. In addition, the company’s innovation around robotic process automation (RPA) and its strategic acquisitions of OpinionLab® and Contact Solutions were noted. The annual program, representing a broad spectrum of industry voices, encompasses the world’s best in sales and service and contact center individuals, teams, departments and achievements.

Ongoing Customer Momentum

Examples of recent multi-million dollar Verint Employee Engagement and Verint Engagement Channels customer wins include:

  • A leading insurance company that previously deployed Verint applications in the cloud and decided to add additional on-premises applications, reinforcing Verint’s flexible hybrid deployment model.
  • A leading transportation company that replaced two legacy vendors, as well as some homegrown solutions, with multiple Verint applications, demonstrating the value organizations are achieving from an integrated Verint suite approach to customer engagement.
  • A global financial services company that is standardizing its customer engagement operations globally, while expanding deployment of Verint solutions in the Americas, EMEA and APAC regions, demonstrating Verint’s scalability as a strategic vendor.

Sobre a Verint Systems Inc.

Verint® (Nasdaq: VRNT) é líder mundial em soluções Actionable Intelligence®, com foco na otimização do envolvimento com o cliente, inteligência de segurança e conformidade de risco e fraude. Today, more than 10.000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

Sources:

1-4 Forrester Research, Inc., The Forrester Wave: Customer Service Solutions For Enterprise Organizations, Q2 2017, 28 de junho de 2017.

Este comunicado à imprensa contém “declarações prospectivas”, incluindo declarações sobre expectativas, previsões, visões, oportunidades, planos, estratégias, crenças e declarações de efeito semelhante relacionadas à Verint Systems Inc. Essas declarações prospectivas não são garantias de futuro desempenho e baseiam-se nas expectativas da gerência que envolvem vários riscos, incertezas e suposições, que poderiam fazer com que resultados reais diferissem materialmente dos expressados ou implícitos pelas declarações prospectivas. Para uma discussão detalhada desses fatores de risco, consulte nosso relatório anual sobre o formulário 10-K para o exercício encerrado de 31 de janeiro de 2017, nosso relatório trimestral sobre o formulário 10-Q para o trimestre encerrado em 30 de abril de 2017 e outros relatórios junto à SEC. As declarações prospectivas contidas neste boletim à imprensa são feitas desde a data deste boletim à imprensa e, exceto como exigido por lei, a Verint não supõe nenhuma obrigação de atualizá-las ou revisá-las nem fornecer motivos pelos quais os resultados reais possam diferir.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, CUSTOMER ENGAGEMENT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Outras marcas registradas mencionadas pertencem a seus respectivos proprietários.

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