Verint Announces Packaged Workforce Optimization Solutions Designed Specifically for Mid-Sized Contact Centers

Mon Jun 12, 2017

MELVILLE, N.Y., 7 de junho de 2017 - Verint® Systems Inc. (NASDAQ: VRNT) today announced the availability of its workforce optimization offerings for businesses with small and medium-sized contact center operations. Available either in the cloud or on-premises, the mid-market offerings include best-of-breed capabilities across Verint Workforce Optimization™ solutions.

 

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Comunicado à imprensa

Verint Announces Packaged Workforce Optimization Solutions Designed Specifically for Mid-Sized Contact Centers

Mon Jun 12, 2017

Company’s Proven, Flexible WFO Solutions Available to Mid-Market Contact Centers in the Cloud or On-Premises

Mid-Market Solution Packages Available Through Extensive Channel Partner Network

MELVILLE, N.Y., 12 de junho de 2017Verint® Systems Inc. (Nasdaq: VRNT) today announced the availability of its workforce optimization offerings for businesses with small and medium-sized contact center operations. Available either in the cloud or on-premises, the mid-market offerings include best-of-breed capabilities across Verint Workforce Optimization solutions.

Through its mid-market solutions for Workforce Optimization (WFO), Quality Management (QM) and Workforce Management (WFM), Verint makes key, award-winning functionality readily available to mid-market contact centers at attractive price points. These powerful, easy-to-use software and services packaged solutions include fully-unified WFO software, a single user interface and unique business process workflows right out-of-the-box. In addition, other Verint solutions—such as Analytics-Driven Quality, Speech Analytics, Desktop and Process Analytics and Knowledge Management—can be added and licensed by individual product.

Designed to help ensure simplified, rapid deployment, the Verint mid-market solutions integrate with all leading automatic call distributors (ACDs), providing channel partners with maximum flexibility and giving organizations even more options and choice of integrated platforms. Leveraging these solutions, businesses can gain greater insight and achieve better outcomes for enhancing customer interactions and experiences, heightening engagement, improving processes, optimizing workforce performance and managing costs.

Mid-Market Solution Packages

Verint mid-market solutions include robust functionality, an intuitive interface and streamlined navigation to drive maximum uptake and usage and help ensure a lower total cost of ownership. Solution packages* include:

  • Verint Quality Management helps contact centers move away from random call sampling by efficiently selecting and evaluating large numbers of interactions across business channels based on business drivers and relevance, employee performance and customer input.
  • Verint Workforce Management provides an easy-to-use, web-enabled solution that simplifies the complex task of staff forecasting and scheduling, without the expense and administrative burden of thick-client solutions.
  • Verint Workforce Optimization allows organizations to enhance business performance and the customer experience using QM, WFM, performance management and elearning capabilities to enable effective staff scheduling, the capture and analysis of customer interactions, the ability to manage and measure employee performance against goals, and the need to deliver targeted learning and development for skill enhancement and employee development.

Verint has formed an extensive network dedicated to support the mid-market through channel partners serving the contact center market.

“Verint continues to advance its commitment to organizations with contact centers of all sizes, and is uniquely positioned for the growth opportunity in the mid-market through our extensive partner network and cloud-based, ACD-neutral packaged solutions,” says Nancy Treaster, SVP and general manager, strategic operations, Verint. “Strong reseller relationships are an integral part of our strategy for growth, and we recognize that our partnerships are a critical path to key end users in both geographic and vertical markets.”

Sobre a Verint Systems Inc.
Verint® (Nasdaq: VRNT) é líder mundial em soluções Actionable Intelligence®, com foco na otimização do envolvimento com o cliente, inteligência de segurança e conformidade de risco e fraude. Today, more than 10.000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

*The Verint mid-market solutions packages became generally available in the first quarter of this year.

Este comunicado à imprensa contém “declarações prospectivas”, incluindo declarações sobre expectativas, previsões, visões, oportunidades, planos, estratégias, crenças e declarações de efeito semelhante relacionadas à Verint Systems Inc. Essas declarações prospectivas não são garantias de futuro desempenho e baseiam-se nas expectativas da gerência que envolvem vários riscos, incertezas e suposições, que poderiam fazer com que resultados reais diferissem materialmente dos expressados ou implícitos pelas declarações prospectivas. Para uma discussão detalhada desses fatores de risco, consulte nosso relatório anual sobre o formulário 10-K para o exercício encerrado em 31 de janeiro de 2017, nosso relatório trimestral sobre o formulário 10-Q para o trimestre encerrado em 30 de abril de 2017 e outros relatórios junto à Comissão de Valores Mobiliários dos Estados Unidos (Securities and Exchange Commission, SEC). As declarações prospectivas contidas neste boletim à imprensa são feitas desde a data deste boletim à imprensa e, exceto como exigido por lei, a Verint não supõe nenhuma obrigação de atualizá-las ou revisá-las nem fornecer motivos pelos quais os resultados reais possam diferir.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Outras marcas registradas mencionadas pertencem a seus respectivos proprietários.

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