International Insurance Provider Implementing Enterprise Workforce Optimization Software from Verint

Wed 10 de maio de 2017

Organization’s North American Operations Deploying Verint WFO Across Global Shared Services Center

MELVILLE, N.Y., 10 de maio de 2017Verint® Systems Inc. (Nasdaq: VRNT) today announced that the operations hub of an international insurance organization is implementing Verint Enterprise Workforce Optimization (WFO) to provide service to several of its various global centers. The insurer selected Verint’s WFO solutions to help advance operational performance and workforce efficiency in order to execute work faster and more accurately, better meet customer expectations and reduce costs.*

 

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International Insurance Provider Implementing Enterprise Workforce Optimization Software from Verint

Wed 10 de maio de 2017

Organization’s North American Operations Deploying Verint WFO Across Global Shared Services Center

MELVILLE, N.Y., 10 de maio de 2017Verint® Systems Inc. (Nasdaq: VRNT) today announced that the operations hub of an international insurance organization is implementing Verint Enterprise Workforce Optimization (WFO) to provide service to several of its various global centers. The insurer selected Verint’s WFO solutions to help advance operational performance and workforce efficiency in order to execute work faster and more accurately, better meet customer expectations and reduce costs.*

The deployment involves advanced WFO capabilities, including enterprise workforce management, performance management, desktop and process analytics, and work allocation manager. Leveraging these Verint solutions, the insurer can automate many of the manual processes that exist across its business such as resource scheduling, tracking of work against service goals, and intraday workload balancing. Verint’s customer engagement optimization tools further automate the distribution, disposition and metrics of the insurer’s contact center interactions. This is in addition to creating efficiencies and economies in scale with how it plans, forecasts and schedules resources; how it evaluates operational and employee performance; how it allocates work to teams and individuals; and how it helps ensure the highest priority work gets executed first.

Key to its selection of Verint was the insurer’s desire to enhance its business processes, and better track and align service level agreements (SLAs) and key performance indicators (KPIs) to its high customer experience and service delivery standards. Since service requests are often handled by multiple employees across different groups and systems—or in some cases even managed manually—the organization required the ability to track work from beginning to end to help ensure service quality and turnaround times.

For more information about Verint’s workforce optimization software solutions and customer engagement optimization portfolio, visit www.verint.com.

Sobre a Verint Systems Inc.

Verint® (Nasdaq: VRNT) é líder mundial em soluções Actionable Intelligence®, com foco na otimização do envolvimento com o cliente, inteligência de segurança e conformidade de risco e fraude. Today, more than 10.000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

* The insurance provider purchased the Verint solutions in October 2016.

This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. Essas declarações prospectivas não são garantias de futuro desempenho e baseiam-se nas expectativas da gerência que envolvem vários riscos, incertezas e suposições, que poderiam fazer com que resultados reais diferissem materialmente dos expressados ou implícitos pelas declarações prospectivas. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended 31 de janeiro de 2017 and other filings we make with the SEC. As declarações prospectivas contidas neste boletim à imprensa são feitas desde a data deste boletim à imprensa e, exceto como exigido por lei, a Verint não supõe nenhuma obrigação de atualizá-las ou revisá-las nem fornecer motivos pelos quais os resultados reais possam diferir.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Outras marcas registradas mencionadas pertencem a seus respectivos proprietários.

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